Frequently Asked Questions

I, or someone that I know or care for, is struggling, but I don’t know exactly what types of mental or behavioral health services may be needed. Can you help?

Many folks seek services by first calling us on the phone and talking about their unique situation. That initial phone conversation may result in a referral to some outside agency or professional for help or a follow up face-to-face appointment with Foothills to gather more information. Each situation is different, but we will do our best to try and help you find the right services or assistance.

How are Foothills services paid for?

Foothills services are typically funded through a variety of different sources including State and Federal grants administered through multiple Departments, private insurance, TennCare insurance and private pay. Please contact Foothills Care to find out about costs and payment options for specific programs.

Are Foothills services voluntary and confidential?

All of Foothills Care’s services and programs are voluntary. Foothills’ maintains strict rules of confidentiality regarding client services and release of information. Foothills follows all privacy protections required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Why do you come to my home and community to do counseling and therapy in many of your programs?

Foothills Care believes in wrapping services and needed supports around a person and/or family’s natural environment to strengthen it. We also believe that helping individuals and families successfully link into their local community’s support systems will help them to be successfully after we are gone.